Case studies: Custom technology solutions

Number of employees: 150,000 / Locations: Over 2,000 locations in 150 countries

CHALLENGES

Based on corporate security initiative, the marketing, travel and hospitality company needed to bolster control access of defined sensitive information, including background check information. With a variety of subsidiary and corporate owned locations, the company wanted to eliminate the possibility of their employees accessing background check information from home or location other than within the company.

SOLUTION

Verified Credentials customizable security access levels provides strict access to defined business units and staff. Verified Credentials consulted with the company and developed methods to lock down certain candidate data by location and time. Two new controls were then developed for the decentralized staff based on the two new business rules:

• Access defined by business sites (based on IP address)

• Access within user-defined hours on designated days

RESULTS

The expectations for heightened data security were satisfied by a custom solution designed for their specific needs. The company had peace of mind that the management of and access to background screening information was in compliance with the updated security guidelines.

Number of employees: 6,000 / Locations: 150

CHALLENGES

A leading uniform and linen rental service company employs staff that worked with accounts nationwide. To allocate the cost for background screening costs by location and manage expenses on an annual or multi-annual basis, the accounting staff would manually sort through the invoice each month to divide the costs appropriately.

SOLUTION

Verified Credentials was able to develop a customized report after a discovery process that allows them to review related costs without digging up and compiling historical invoices manually. By adding an identifier for individual locations, the company’s HR staff has a tool that greatly enhances their budgeting process in future years by effectively relating background screening expenses to locations as orders were placed.

RESULTS

The rental company no longer had to break down invoices by hand. In addition, HR staff could generate reports on total costs and other statistics by location. The result was reducing the time needed to plan their budgets by 50 hours annually and attain a higher level of accuracy with the historic breakdowns. No longer needing to sort through thousands of candidates and hundreds of paper invoices, the HR staff could balance their books each quarter quickly and painlessly.

Number of employees: 9,000 / Locations: 150

CHALLENGES

A construction company was focused on improving the level of customer service and ensuring technological solutions met the company’s background screening policy requirements. They wanted to make sure that Verified Credentials was highly capable of providing the technology they needed, including rapid processing of bulk orders and custom scoring and grading reports.

SOLUTION

As part of their background screening policy, they wanted to enable applicants with driving violations to complete specific training and classes to neutralize the impact of a negative report. Their HR staff valued the capabilities of our Report Scoring service, however, recruiters wanted to be able to adjust scores for those applicants that completed the training. Our Information Technology (IT), Business Solutions, Operations and Sales departments worked with the construction company to determine how the custom grading solution would work and what features it should include. Verified Credentials developed a solution so that recruiters manually adjust the “Grade” in a column next to the score for all driving reports.

RESULTS

Since the implementation of the Report Grading solution, the HR staff has appreciated Verified Credentials willingness to add new features to their screening program as the need arises. The HR Manager had this to say of Verified Credentials’ remarkable service, innovation, and efficiency: “While developing the report grading solution, Verified Credentials’ commitment to our expectations and requirements was outstanding! Since last July, I’ve been nothing but impressed by the support and screening we receive.”

CHALLENGES

A healthcare career training college was dealing with particular system requirements that were causing friction in student response times and the institution's decision-making process. This caused difficulty in sharing student background screening results with participating institutions in a timely manner.  

SOLUTION

The Verified Credentials team began developing a solution to this setback, which led to the release of the ReportView platform. This targeted platform improvement fully addressed these concerns while aligning better with their workflow.   

RESULTS

Our team's efforts directly supported the client's needs and drove them to adopt our system into their compliance process. The client felt heard and supported, and has expressed strong appreciation for the software update:

"I have to say, I am very thankful for the support and assistance. I don't think I have ever worked with a vendor who was so responsive and helpful. I really appreciate you guys!"  

CHALLENGES

A large senior living facility and healthcare system was managing 66 contacts across their communities, and was looking for a better solution to ensure that each community's background screening process was efficient and compliant. With each community responsible for submitting their own background checks, the client had encountered multiple issues affecting turnaround time and compliance:

• Some users were circumventing the official order submission process to fast-track candidates to a position, effectively violating the strict hiring guidelines for senior facilities.
• Communities were contacting Verified Credentials Client Support to request cancellation of pending verifications so they could submit them manually and manipulate the completed status.  

SOLUTION

Our team put their heads together and discovered that these community accounts could submit orders through their ATS, rather than directly through the Verified Credentials portal. The ATS has a setting that allows only Account Admins to clear or approve final background reports, effectively preventing community accounts from circumventing the formal, compliant process. 

RESULTS

The client is now able to easily manage the screening processes for their 66+ communities in a streamlined way that meets compliance standards. Additionally, we've drastically reduced the need for this client and their sub-accounts to contact our Client Support team, saving both parties valuable time.