Case Studies: Construction Industry

Construction worker using saw

Number of employees: Over 1,500 / Locations: 15 in the Midwest and Southeast

CHALLENGES

A large contractor has over 1,000 employees that drive company vehicles to deliver services to contractors and construction sites. The company needed an efficient way to monitor violations in driving history and license status for these employees. The HR staff would manually enter each MVR renewal order for their thousands of drivers on at least an annual basis. Typically this manual data entry process would take about 5 minutes per candidate, resulting in a high number of labor hours and routine errors.

SOLUTION

Verified Credentials reviewed and developed a custom import file that could be extracted from their Human Resource Information System (HRIS).

RESULTS

Because of the integration, over 1,000 reports would be ordered and delivered within 48 hours. The results were annual savings of over 100 hours of labor for the submitted candidates. Verified Credentials was able to transfer all 1,000 result via PDF to the client and provide a summary report in Excel format to be used in identifying those candidates with exclusionary results. Staff with invalid licenses or had recent traffic infractions were easily identified for HR to address.

Construction worker

Number of employees: 9,000 / Locations: 150

CHALLENGES

A construction company was focused on improving the level of customer service and ensuring technological solutions met the company’s background screening policy requirements. They wanted to make sure that Verified Credentials was highly capable of providing the technology they needed, including rapid processing of bulk orders and custom scoring and grading reports.

SOLUTION

As part of their background screening policy, they wanted to enable applicants with driving violations to complete specific training and classes to neutralize the impact of a negative report. Their HR staff valued the capabilities of our Report Scoring service, however, recruiters wanted to be able to adjust scores for those applicants that completed the training. Our Information Technology (IT), Business Solutions, Operations and Sales departments worked with the construction company to determine how the custom grading solution would work and what features it should include. Verified Credentials developed a solution so that recruiters manually adjust the “Grade” in a column next to the score for all driving reports.

RESULTS

Since the implementation of the Report Grading solution, the HR staff has appreciated Verified Credentials willingness to add new features to their screening program as the need arises. The HR Manager had this to say of Verified Credentials’ remarkable service, innovation, and efficiency: “While developing the report grading solution, Verified Credentials’ commitment to our expectations and requirements was outstanding! Since last July, I’ve been nothing but impressed by the support and screening we receive.”