Background Checks for Mid-market Employers

Frequently asked questions

• How do you handle high-volume hiring?

  Companies with high-volume screening needs can meet those demands with bulk screening projects. Bulk screening streamlines and accelerates large-volume screening for organizations with recurring or one-time, large-scale screening projects.

  Additionally, Verified Clear View helps reviewers of bulk results discern a candidate’s next steps using customized objective criteria.

  Learn more about Verified Clear View >

• How do you manage multi-location screening?

  Verified Credentials simplifies screening for organizations with multiple locations during account set-up. Accounts can be configured with multiple locations, sub-accounts, and departments with unique requirements and user roles.

  For more information about the capabilities of our system, check out our Platform Overview >

• Can your platform integrate with existing HRIS or ATS systems?

  Yes, the Verified Credentials platform can integrate with existing HRIS or ATS systems. A few leading systems we integrate with to streamline hiring workflows are Sage HCM, UKG, and iCIMS, but more are available.

  Visit our Integrations page for a full list >

• How is your screening program tailored for mid-market organizations?

  Our screening program is tailored for mid-market organizations, focusing on flexibility and consistent support. Our solutions can be adapted as you go to meet changing hiring needs and growth goals by adding new searches or changing account settings. Plus, live U.S.-based support is available to ensure that your screening program runs smoothly.

• Can different departments or locations use different screening packages?

  Yes, you can configure screening packages to meet your specific needs. Packages provide a straightforward way to maintain industry compliance across jurisdictions by applying consistent standards for a role, regardless of location.

• How do you support policy standardization across growing teams?

  Verified Credentials supports policy standardization across growing teams with administrative controls in our platform. Administrators assign specific roles and locations to users, reducing the risk of errors and promoting consistent screening practices.

• What tools are available for audit trails and reporting?

  The tools available for audit trails and reporting on our platform include:

  • Event Details – Every interaction from search dates to candidate communications and proofing is noted with a date and timestamp.

  • Documentation Logs – Related documents from the candidate’s application include creation dates and are available to download at any time.

• How is adverse action managed at scale?

  Adverse action is managed at scale through the uniform application of the screening policy and adherence to the FCRA-defined adverse action process. We help our clients employ consistent background check standards and send both pre-adverse action and adverse action letters with our intuitive system.

• What are typical turnaround times for mid-market background checks?

  Verified Credentials’ typical turnaround times for mid-market background checks are between one and two business days. Specifically, 85% of searches are complete within 24 hours, while 94% take less than 48 hours.

• How does automation improve hiring speed?

  Automation improves hiring speed by providing instant order processing and real-time tracking. We know that delays in hiring can impact an organization’s financial and recruitment goals, and we strive to minimize those issues wherever possible.

• How are delays communicated?

  Delays are communicated through email and in-platform notifications. We send notices about the projected length of the delay, cause, and resolution when available. Users can also manually monitor progress through detailed product events that list attempts made and sources contacted for verifications and searches.

• How do you handle discrepancies?

  We handle discrepancies by double-verifying search results before returning reports. When applicants do dispute data in their report, we perform another investigation and amend the documentation if our findings are incorrect.