Case studies: Healthcare industry

Number of employees: 25,000 / Locations: Nationwide network

CHALLENGES

A major health care solutions company has staff with 12,000 dental and medical professional licenses that need to be renewed periodically based on licensing types and contract requirements. Validation of professional health, medical or dental licenses was particularly important for earning government contracts, which represent a substantial share of their clientele. The internal HR staff would manually track and submit orders on a case by case basis as staff required an annual verification triggered by expiration dates. This manual process resulted in an ineffective use of labor hours and routine cases of missed infractions. They desired a more automated method to complete these verification updates in an efficient and accurate manner.

SOLUTION

Verified Credentials worked with the client to develop a custom web service that, based on defined expiration rules, would automatically submit orders with zero manual interaction. Results would then automatically route back to them electronically once the professional license verification was complete.

RESULTS

The time to monitor the status of professional license submissions and orders was effectively reduced by 90%. Considering the vast number of contracting staff they manage, the ability to reduce time per employee order by at least 5 minutes. Verified Credentials saves the company nearly 1,000 labor hours each year through the web service.

Number of employees: 3000+ / Locations: 60+

CHALLENGES

A major home health care service provider has been experiencing rapid growth in the past couple years, and the company realized that a management structure was needed for their 60 locations and 5 regional divisions.

• Their current process was not consistent or efficient

• Invoices were difficult to decipher

• Very poor customer service (i.e. adding staff to the system took a week)

SOLUTION

We provided the comprehensive solution by creating 60 sub-accounts for the decentralized locations. All sub-accounts are now managed by designated Account Administrators and regional HR staff still has the ability to order and track their applicants’ background checks. Additionally, Account Administrators for each of the 60 locations can add, delete and relate staff to the applicable locations and pull custom Administrative Reports.

RESULTS

Excellent customer service has been a key factor in ensuring that the 60 locations operate efficiently and receive assistance as needed. This included electronic invoices that eliminated the need to decipher a collective invoice and reallocate costs to different divisions/locations. Verified Credentials representatives also work to provide training and solutions to improve the process and to continue accommodating the home health company’s accelerated growth.