Candidate help center

8 AM to 5 PM Central Standard Time: Monday – Friday, excluding major Holidays

The Fair Credit Reporting Act (FCRA), Public Law No. 91-508, was enacted in 1970 to promote accuracy, fairness, and the privacy of personal information assembled by Consumer Reporting Agencies (CRAs).

View FCRA

Yes. As a consumer, you have rights defined under the Fair Credit Reporting Act (FCRA). Click the following links to view the Summary of Your Rights Under the Fair Credit Reporting Act:

Read my rights in English

Read my rights in Spanish

No problem – we’re here to help! If your candidate feels their report contains inaccurate information, we have helpful and knowledgeable specialists ready to lend them a hand. The candidate will need to contact us directly. Upon their request, we will review the disputed information with the source of the information. Following the review process, we will promptly correct any inaccuracies and provide you and your candidate with an updated report. Your candidates can choose from one of the following options to begin the dispute resolution process:

Complete Our Online Form:

Submit Dispute Now

Call Us:

800.938.6090
8 am – 5 pm Central Time, Monday – Friday (excluding major holidays)

Email Us:

Send us an email

Write to Us:

Attn: Client Services – Dispute Division
Verified Credentials, LLC
20890 Kenbridge Court, Suite 2
Lakeville, MN 55044

Please include the following information in your letter or email:

• Your First and Last Name

• What information you feel is inaccurate with a brief explanation

Additional information may be required depending on the information that is being disputed. We will let you know what is needed.

We employ strict information handling and technology practices with your security in mind.

• All data is secured by 128-bit encryption digital solutions and EFS encryption, which provides the strongest online security for internet communications available.

• Our privacy protection standards are certified by TRUSTe, the leading internet privacy services provider.

• We mask all dates of birth and social security numbers in shared reports.

• Full background checks are conducted on all employees as a condition of employment.

• Our business and fulfillment facility is a controlled access environment and is only accessible to authorized personnel.

A Social Security Number is required in order to improve the reliability of your background report.

The Social Security Number assists in:

• Validating that the Social Security Number is real, still active, and issued after the provided date of birth.

• Identifying relevant past addresses and additional alias names that are associated with the individual. If additional names and addresses are found, they are used to determine where criminal background checks should be performed and under what names they should be searched.

• Matching background check information to a given individual, depending on the source.

Request a copy of your report here

Self-service report download:

Student background check access - If you ordered your background report through your Student Background Check Portal (QualifiedFirst®). Once logged in to your account, click on the 'Background Report' tab. Your Background Report can be accessed anytime you need it.

Employment background check - If an organization ordered a background report on you through our company, you may be able to get a copy of your report by logging into your Candidate Portal.

Write to us:

Verified Credentials
Attn: Compliance Department
20890 Kenbridge Court, Suite 2
Lakeville, MN 55044

Send us an email ›

Verified Credentials Client Services
Telephone: 800.938.6090 (Monday-Friday, 8am to 5pm Central Time)
Fax: 952.985.7218

It depends on your situation:

• If an organization ordered a background check on you through our company, access to your report will be provided to that organization. If you have further questions, we recommend that you contact the organization that requested your background report.

• If you ordered your own background report through our personal background check solution (QualifiedFirst®), only you can access your background check.

Don’t have a personal QualifiedFirst® account?  

Reach out for help

Most background checks are completed within 2 to 3 business days.

However, certain background checks may be subject to lengthy delays beyond our control. These delays are often due to policies or processes established by the source where the information is verified or obtained (e.g. court house, state board, school, employer, etc.).

If you ordered your background report through our personal background check solution (QualifiedFirst®), you can track your order online, real-time, 24/7.

Login to QualifiedFirst

Want to find out what employers see when they run your background check?  Now you can! 

Get Started

You can get started for as little as $20.00.

However, the cost of a background check varies based on the quantity and types of background checks included in the report. Most background checks contain several different types of background checks, such as:

• Address History

• County Criminal Searches

• Employment History

• Education History

Want to check your own background?

Now you can!  It’s fast, easy and secure. 

Build your own package

Contact each of the nationwide credit reporting companies:

Equifax — 1-800-349-9960
Experian — 1-888-397-3742
TransUnion — 1-888-909-8872

If you are a victim of human trafficking and would like to dispute or block adverse information related to your human trafficking experience, please contact us by mail, email, fax, or phone:

Verified Credentials
PO Box 124
Lakeville, MN 55044

OR

Verified Credentials
Attn: Trafficking
20890 Kenbridge Court, Suite 2
Lakeville, MN 55044

Email: compliance@verifiedcredentials.com

Great! We’d love to hear from you!

Call Us: 1-800-938-6090
8 AM to 5 PM CST: Monday – Friday, excluding major Holidays

Contact us

Please Note: Verified Credentials does not provide legal advice. This FAQ page is designed to be helpful in creating a better understanding about the use of our background checks and other services. It IS NOT a substitute for legal advice. It may not cover important issues that affect you and you may wish to consult with a lawyer.